PENGEMBANGAN MODEL RESISTENSI TERHADAP SISTEM INFORMASI AKADEMIK JURUSAN KEBIDANAN POLITEKNIK KESEHATAN KEMENKES SURABAYA

Abstract

mplementation of management information systems based on information technology is absolutely
necessary for the organization, including health education institutions. Jurusan Kebidanan Poltekkes
Kemenkes Surabaya faces obstacles in the implementation of academic information system that is user
resistance, especially at the level of behavior apathetic and passive resistance. The purpose of this
research is to develop models of user resistance to the implementation of academic information systems.
The population of this cross-sectional study was lecturers, staffs, and students in the Jurusan Kebidanan
PoltekkesKemenkesSurabaya. Sample size'is 320, which is taken with proportionated sampling technique.
There were 7 variables proposed as determinants of user resistance, include: lack of user education and
training (LUET), change in job content (OC), usability issues and resistance to technology (UIRT), lack of
user involvement in the development process (LUID), and lack of communication between top
management and end-user (LCMU), increased effort (IE), and user expectation (EU). Data were collected
through questionnaires, and then analyzed using path analysis. LCMUnot proven as a determinant of user
resistance. Direct determinants for user resistance were IE and EU. IE was influenced directly by UIRT and
influenced indirectly by LEUT and OC, while the EU was influenced directly by LUID. User resistance
involves two direct determinants namely IE and UE and four indirect determinants namely LUET, OC,
UIRT, and LUID. Implementation of information systems need to be supported by: 1) training and
assistance in the face of changes in job content and the issue of resistance, in order to reduce the effort
too hard, 2) user involvement in the development of the system, so that user expectations easily realized.
Key words: Information systems, user resistance, increased effort, user expectation.